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COREBIZSAI Agent

Frequently asked questions

Short answers to what owners and staff often ask when using the AI assistant.

For: Owner, Manager, Assistant editor, StaffUpdated 27 Oct 2026

The most common questions, each with a short answer. For details, follow the link to the article mentioned.

Does the AI assistant tell customers it is an AI?

Yes, always. The first message of every private chat tells the customer they are talking to the business's AI assistant and can ask for a staff member at any time. Public replies under comments carry the label "🤖 AI assistant:". The AI law and Facebook require this; it cannot be turned off.

Does the AI assistant quote prices or take bookings?

It never quotes prices on its own, never confirms a vehicle or item is available, and never closes a sale. It collects all the details, reads them back for the customer to confirm, then creates a request and tells the customer staff will check and get back to them. Quoting is your job. See Handle requests.

Why did the AI assistant hand a chat to staff?

It follows fixed rules, it does not guess. The cases: the customer asks for a person; complains; haggles over the price; a detail is still missing after 3 tries; the channel's reply time is over; the AI limit or the plan's AI conversations are used up; the AI service or a tool failed; no assistant has been turned on yet. The chat shows up in the Need you tab and you get a notification. See Answer customers in Chats.

What if the AI assistant answers wrongly?

  1. Open the chat, press Take over and send the customer the right information.
  2. Add or fix the information in Assistant documents (prices, opening hours, policies). See Assistant documents.
  3. If needed, adjust the assistant's instructions, test again and apply. See AI assistant.

Every change to the assistant must pass a check of sample situations before it reaches customers. You can always read back everything the assistant said.

Where is my business's data stored?

The original data, logs and backups are on servers in Vietnam. To write an answer, the necessary part of the chat is sent to an AI model provider abroad after phone numbers and emails are masked. Messages on Zalo, Facebook, TikTok and YouTube also stay on those platforms.

Can COREBIZS staff read my messages?

COREBIZS administrator accounts have no access to your business in the system. Every important action is logged.

Can I use a personal Zalo account?

No. The system only connects a Zalo Official Account (OA), and the OA must be on one of Zalo's paid packages that include API access ("Tăng trưởng" or "Toàn diện"). COREBIZS does not automate personal Zalo accounts, as that breaks Zalo's rules. See Connect Zalo OA.

Which channels can I connect?

Zalo OA, Facebook Messenger, Instagram, TikTok, YouTube and website chat. Facebook, Instagram and TikTok also depend on those platforms approving the COREBIZS app; website chat works straight away. See Messaging channels.

Can I send promotional messages in bulk?

No. The assistant only answers customers who write to your business; it sends no marketing messages.

I cannot send a message, it says the reply time is over?

Each channel only lets a business write for a while after the customer's last message (Zalo 48 hours, Messenger and Instagram 7 days when staff reply). After that, phone the customer or wait for them to write again. See Answer customers in Chats.

Can I get notifications on Zalo?

Not yet. For now, notifications appear on the bell in the admin and are sent by email. See Notifications.

What if I lose the phone with my two-step verification codes?

  1. On the code screen, press Lost your phone? Use a backup code and enter one of the backup codes you saved.
  2. Once in, carry on as usual. Each backup code works once.
  3. Moving two-step verification to a new phone is not available yet on screen. When you change phones, or have lost the backup codes too: ask the business owner to contact COREBIZS to verify you and turn it off, then set it up again at your next sign-in.

COREBIZS will never ask for your password or verification codes. See Account security.

A customer asks us to delete their data. What do we do?

The owner or a manager logs the request from the chat, then handles it on the Customer data screen within 30 days (answering the customer within 20 days). The system reminds you of deadlines. See Customer data.

Can staff use a phone?

Yes. The admin is designed for phones first. Invite staff and choose their role on the Staff screen. See Staff and roles.

What happens when the month's AI conversations run out?

On a self-service plan: new customers go to staff, and customer messages are still all received. The owner and managers are told at 80% and 100%. Upgrade the plan or wait for next month. See Usage and Plan and billing.

How do I contact COREBIZS?

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